India Mart Private Company jobs – Super jobs – Permanent / Trusted jobs – Free training with salary – Full time jobs – Customer Support Associate job roles – Anyone can apply for this job – 2.5 LPA approx salary – Check full details and apply for this job
|Customer Support Associate
|upto 35,000 Approx
|Work From Home or Office work
|Not given, Apply ASAP
|Freshers or experienced
|Yes, Check notification link , ASAP
About India Mart company, Customer Support Associate job description , Salary , Shift work, Age limit and more details given below. So read and apply for this job.
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IndiaMART is India’s largest online B2B marketplace, connecting buyers with suppliers. Founded in 1996, IndiaMART has grown significantly over the years and is now one of the leading e-commerce platforms in India. The company’s mission is to make business easy for small and medium enterprises (SMEs) by providing a platform where they can connect with potential buyers and expand their business reach.
IndiaMART offers a wide range of products and services across various categories, including industrial products, electronics, textiles, and chemicals. The platform allows buyers to search for products and services, compare prices and features, and connect with suppliers directly. Additionally, IndiaMART offers a range of value-added services such as payment protection, logistics support, and buyer protection to ensure a smooth and secure transaction process for both buyers and sellers. Today, IndiaMART has over 60 million registered users and over 100,000 suppliers on its platform, making it one of the largest and most trusted B2B marketplaces in India.
Job vacancy in India Mart company : Customer Support Associate
As a Customer Support Associate at IndiaMART, your job role would primarily involve providing excellent customer service and support to the platform’s buyers and suppliers. Your key responsibilities may include:
- Handling customer queries: You will be responsible for handling customer queries related to the products and services offered by IndiaMART. This may include answering product-related questions, addressing customer complaints, and resolving customer issues in a timely and efficient manner.
- Providing technical support: You will be required to provide technical support to customers who face technical difficulties while using the IndiaMART platform. This may involve troubleshooting technical issues, providing guidance on using the platform, and resolving technical glitches.
- Ensuring customer satisfaction: You will be responsible for ensuring customer satisfaction by providing prompt and effective solutions to customer queries and issues. This may involve following up with customers to ensure their issues are resolved and addressing any concerns they may have.
Who can apply for this
- Any Degree , Any Course, Any stream, Anyone can apply for this job
Candidate should possess knowledge of Computers
The Educational qualifications prescribed for the post are the minimum.
Job type for Customer Support Associate jobs in India Mart company
Full time job
Vacancy for Customer Support Associate jobs in India Mart company
Not given, Apply ASAP
Apply As Soon As Possible, Freshers must apply for all / Any jobs.
Shift work for Customer Support Associate jobs in India Mart company
No rotational shift work
Any shift, based on your/Company free time
Work From Home, Work based on your free time.
Multiple shift or rotational shift available.
All based on company and work.
Experience required for Customer Support Associate jobs in India Mart company
Freshers and Experienced
Free Training ( online ) with salary for freshers
All based on company and work.
Salary for Customer Support Associate jobs in India Mart company
Salary based on performance.
Customer Support Associate Starting monthly salary for Freshers and Experienced at India Mart company is 21,000 Rupees pm ( pm means per month )
Customer Support Associate Starting yearly salary CPC for Freshers and Experienced at India Mart company is 2.5 Rupees LPA ( LPA means Lakhs Per Annum )
Qualifications required for Customer Support Associate jobs in India Mart company ,
Any Degree , Any Course, Any stream, Anyone can apply for this job
Freshers and Experienced
- Experienced also
- Minimum Education Qualification 12th
- Maximum qualification UG/PG
Freshers are considered if the candidate is good
Bachelor’s degree in any discipline
But, basic educational qualification required for Customer Support Associate
- High school diploma or equivalent: A high school diploma or equivalent is the minimum educational requirement for most Customer Support Associate positions.
- Associate’s degree: Some employers may prefer candidates with an associate’s degree in business administration, communication, or a related field.
- Bachelor’s degree: While not always required, having a bachelor’s degree in a relevant field can be an advantage when applying for higher-level Customer Support Associate roles.
- Relevant certification: Obtaining certification in customer service, communication, or a related field can also be beneficial and may be required by some employers.
- Proficiency in computer applications: Having basic computer skills and proficiency in using customer service software and other applications is also essential for a Customer Support Associate.
Work Experience: Freshers and Experienced
Basic skills required for Customer Support Associate jobs in India Mart company
- Strong communication skills: A Customer Support Associate must have excellent verbal and written communication skills to interact effectively with customers and colleagues.
- Active listening: Active listening skills are essential for a Customer Support Associate to understand customers’ concerns and provide relevant solutions.
- Problem-solving abilities: A Customer Support Associate should have the ability to identify problems and provide effective solutions to customers’ issues.
- Empathy: Having empathy is crucial for a Customer Support Associate to understand customers’ needs and provide personalized support.
- Attention to detail: A Customer Support Associate should have good attention to detail to accurately document customer interactions and provide timely and accurate responses.
Interview / Selection Process
Selection process for Customer Support Associate jobs in India Mart company
Yes , Interview process
Basic interview rounds are,
Assessment tests in interviews are used by employers to evaluate a candidate’s skills, abilities, and knowledge related to the position they are applying for. These tests can take various forms, such as:
- Cognitive tests: These tests assess a candidate’s problem-solving abilities, critical thinking, and decision-making skills. Examples include numerical reasoning, verbal reasoning, and logical reasoning tests.
- Personality tests: These tests assess a candidate’s character traits, such as their communication style, work preferences, and behavioral tendencies.
- Skills tests: These tests assess a candidate’s proficiency in specific job-related skills, such as typing speed, software proficiency, or language fluency.
- Situational judgment tests: These tests present candidates with hypothetical scenarios and ask them to select the best course of action based on the situation.
Assessment tests in interviews can help employers determine if a candidate has the necessary skills and qualities required for the job. They also provide valuable insights into a candidate’s work style, personality, and problem-solving abilities, which can help employers make informed hiring decisions.
HR Round interview
The HR round interview may also involve a discussion about the candidate’s resume, work experience, and skills. The HR representative may ask follow-up questions to clarify the candidate’s qualifications or seek more information about specific achievements or challenges.
Certificate verification is a process in which an employer verifies the authenticity of the certificates and academic degrees presented by a job candidate during an interview. This is done to ensure that the candidate has the required educational qualifications for the position they are applying for.
For more interview process and guides for Customer Support Associate job , visit official India Mart company interview guides and tips . All interview based on company and work.
Work location or work environment for Customer Support Associate jobs in India Mart company
Work From Home or Office work jobs available
or All based on company and work.
for more confirmation please check India Mart official notification link ( given under important links )
Age Limit for Customer Support Associate jobs in India Mart company
Minimum age limit for job is 18 and above for all company jobs.
Maximum age limit for Customer Support Associate job is Not given yesr(s).
Some basic details required for applying Customer Support Associate in India Mart
- Candidate Name
- Candidate Email Address
- Candidate Phone Number
- Candidate Address
- Date of Birth
- College Roll Number
- Educational Details:
- X th: CGPA, Name of Board, School Name, Year of Passing, State, Country
- XII th: CGPA, Name of Board, School Name, Year of Passing, State, Country
- Diploma (if applicable): CGPA, Specialization/ Branch, Institute Name, University Name, Year of Passing, State, Country
- Graduation: CGPA, Specialization/ Branch, Institute Name, University Name, Year of Passing, State, Country
- Post-Graduation (if applicable): CGPA, Specialization/ Branch, Institute Name, University Name, Year of Passing, State, Country.
- Details pertaining to background checks (only if you are shortlisted) such as whether convicted by a court of law, any arrest or summons issued by a court of law against you, any criminal proceedings pending against you, whether subjected to any sanctions and/or investigation by any financial regulator/ government authority, etc.
How to apply for this job
How to apply for Customer Support Associate jobs in India Mart company
Application mode is : Online
Last date for application is : Yes , Check notification link
Click application link below
Find apply now button and complete all your details and apply for this job
And wait for email or call from HR.
All the best
Application and notification link
Female Application Link : Click here
Male Application link : Click here
Official Notification website link : Click here
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