About Company
CTS (Cognizant Technology Solutions) is a leading global professional services company specializing in IT services, digital transformation, and consulting. Founded in 1994 as a technology arm of Dun & Bradstreet, CTS has grown to become one of the largest IT service providers in the world. The company offers a broad range of services, including application development, cloud computing, artificial intelligence, and business process outsourcing. With a client base that spans multiple industries, such as healthcare, finance, and retail, CTS helps organizations modernize their technology infrastructure, streamline operations, and improve customer experiences.
Over the years, CTS has established itself as a trusted partner for businesses looking to leverage cutting-edge technology to stay competitive in a rapidly changing digital landscape. The company has a strong global presence, with delivery centers and offices across the Americas, Europe, and Asia. CTS places a strong emphasis on innovation, investing heavily in research and development, and collaborating with technology leaders to deliver advanced solutions. As a result, it consistently ranks among the top IT service providers globally, recognized for its commitment to client success and its ability to deliver transformative business outcomes.
Job role
Freshers Non voice process
Job description
A Non-Voice Process job at CTS (Cognizant Technology Solutions) typically involves back-office operations where communication with clients or customers is conducted through text-based channels like email, chat, or data entry rather than over the phone. These roles are crucial for maintaining the efficiency of various business processes such as data management, transaction processing, customer support, and administrative tasks. Employees in non-voice roles might handle responsibilities like processing orders, managing customer queries via chat, updating databases, or performing quality checks on data.
Non-voice process jobs are often preferred by individuals who excel in written communication and have strong attention to detail. These positions require proficiency in handling computer systems, software applications, and often demand a good command of English for effective written communication. Working in a non-voice process at CTS can provide a steady career path with opportunities for growth within the organization, particularly in areas like process management, quality analysis, and team leadership. The company offers extensive training and development programs to help employees enhance their skills and advance in their careers.
Responsibilities
Data entry and management.
Customer support via email/chat.
Transaction processing.
Document review and quality control.
Reporting and documentation.
Collaboration and communication.
Adherence to SLAs and KPIs.
Continuous learning and improvement.
Qualifications
Bachelor’s degree in any discipline (preferred but not always required).
Strong written communication skills in English.
Proficiency in using computers and familiarity with office software (e.g., MS Office, CRM systems).
Attention to detail and accuracy in data entry and processing.
Ability to multitask and manage time effectively.
Problem-solving skills and the ability to work independently.
Basic understanding of customer service principles.
Willingness to work in shifts, if required.
Work Environment in cognizant
Work from home job / Hybrid job
3 days work from home / 2 days office job
Salary
The approx salary for this role ranges from ₹14,000 to ₹36,000 per month.
Yearly salary range is 3 to 5 LPA
Location
Tamilnadu
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